Replacement Policy

Welcome to shop.brainleaked.com! We strive to ensure satisfaction with every purchase. However, we understand that there may be instances when a replacement may be necessary. This Replacement Policy outlines our procedures and options available to you if a product does not meet your expectations.

1. Replacement with the Same Product

• If you receive a faulty or incorrect product, we will first attempt to replace it with the same product.
• To initiate a replacement, please contact our support team within  your product Warranty time by emailing [support@brainleaked.com].
• You will need to provide proof of purchase and a detailed description of the issue.
• We will respond with instructions on how to proceed with the replacement process.

2. Replacement with a Different Product

• If the same product is not available for replacement, we will offer you the option to select a different product from our store of equivalent value.
• Please browse our store and inform us of your alternative selection so we can process the replacement.
• If the chosen alternative product is of a lesser value, we will adjust the difference accordingly.

Additional Information:

• All digital products must be returned in the condition you received them. Access credentials or digital files must be deactivated and removed from any devices before a replacement is issued.
• We reserve the right to deny any replacement  if the product has been used improperly, altered, or if fraudulent activity is suspected.

We value your business and are here to provide assistance. For any questions regarding this policy or your purchase, please contact our customer service team at [support@brainleaked.com].